Healthcare Consumerism and What It Means to Hospitals?
Health Consumerism is broadly defined as “a movement that advocates patients’ involvement in their own healthcare decisions. It is a movement from the ‘doctor says/patient does’ model to a ‘working partnership’ model.” Health consumerism takes notes from the retail industry. The retail industry places a high…
Customer-Centricity and Customer Focus – What are you Concentrating on?
“Customer service should not be a department. It should be the entire company.” -Tony Hsieh While winning customers over is essential for success for every business, keeping the customers happy is even more critical. No wonder, customer experience is a top priority for businesses, and…
Robotic Pharmacy – The Latest Innovation in Medicine Dispensing
Automation and robotics have transformed the complete scenario in several industrial verticals. Health and medical services are no exception when we look at the tremendous growth and rejuvenated potential of services that could be transformed in healthcare. Medical dispensing is one such area of work…
The Critical Role of Enterprise Content Management in Healthcare
An Enterprise Content Management (ECM) helps healthcare institutions create, store, distribute, discover, archive, and manage unstructured content. This content can range from scanned documents, invoices, reports, official records, reports, documents, images, and so on. With the huge influx of data received by healthcare organizations, ECM…
Why It Is Now (Even More) Necessary to Build a Chatbot For Your Hospital
No doubt, the healthcare industry needs humans to provide empathetic care that the patients need. It seems rather unsettling at first to think about chatbots and conversational AI in healthcare. But we do come across multitudes of benefits (if and when) we look closer. According…
Let’s Talk About Intelligent Operation Theaters in Smart Hospitals
Intelligence (noun) – “the ability to acquire and apply knowledge and skills” Yes, intelligence is a term previously only associated with the homo sapiens…and the evolved ones at that. Did we think that intelligence would now reside with ‘things’? Inanimate objects today are redefining the…
Why Real-time Supply Chain Management is Important in Healthcare
According to MarketsandMarkets, the value of the healthcare supply chain management market is slated to reach USD 2.22 billion by 2021. In this changing landscape, the stakes for managing the costs and efficiency also increase. This is also evident from Cardinal Health’s survey, which says:…
5 Hospitals That Benefitted from The Adoption of Real-Time Health Systems
Healthcare is not what it used to be a few decades ago. Advanced technologies and a data-driven ecosystem have changed the way hospitals and medical facilities work. Nowadays, healthcare providers all over the globe are implementing the best technologies to put high-quality patient care in…
The Various Aspects of Privacy and Security in A Smart Hospital
Despite the advances in technology, I have come across many healthcare organizations that still function on legacy systems. While such systems face increasing regulation for protecting the security of patient health information, the truth is, data breaches remain common in the industry. Communication between legacy…
Let’s Talk About Interactive Patient Care
Comfort is something that we associate with hospitality and not a hospital. If we are completely honest, comfort and hospital stays are unlikely friends. But this is changing. The focus on patient satisfaction and patient engagement have become high over the past few years. And…