Customer-Centricity and Customer Focus – What are you Concentrating on?
“Customer service should not be a department. It should be the entire company.” -Tony Hsieh While winning customers over is essential for success for every business, keeping the customers happy is even more critical. No wonder, customer experience is a top priority for businesses, and…
How to Know If There Is an Entrepreneur Hidden in You
How to Know If There Is an Entrepreneur Hidden in You Ever since the renegade cowboys of Silicon Valley made entrepreneurship trendy, almost everyone harbors the secret desire to become an entrepreneur. There’s no denying the fact that entrepreneurship is trendy. We bow in reverence…
5 Things I Learned Entrepreneurship Is NOT
The perception of entrepreneurship is glamorized. While I won’t be dismissive of the perks of entrepreneurship, there’s a lot more to it than what meets the eye. There are enough books that are devoted to the dream of entrepreneurship. But along with what entrepreneurship is,…