Healthcare Consumerism and What It Means to Hospitals?
Health Consumerism is broadly defined as “a movement that advocates patients’ involvement in their own healthcare decisions. It is a movement from the ‘doctor says/patient does’ model to a ‘working partnership’ model.” Health consumerism takes notes from the retail industry. The retail industry places a high…
Let’s Talk About Interactive Patient Care
Comfort is something that we associate with hospitality and not a hospital. If we are completely honest, comfort and hospital stays are unlikely friends. But this is changing. The focus on patient satisfaction and patient engagement have become high over the past few years. And…
Why Healthcare Providers Need to Take Consumer Engagement Seriously
With the consumerization of our world comes the consumerization of healthcare where people are no longer satisfied with being passive consumers of healthcare. Today, as soon as healthcare condition emerges, most people are inclined to conduct a ‘search’ regarding the ailment online and look up…
The Role of Technology in Improving Patient Care
Patients today are active consumers of healthcare and want to play a proactive role in managing their health journey. Whether it is keeping a track of their health records, assessing which hospital or doctor to go to, making health choices with their overall wellbeing in…